A local mortgage company with the digital tools of a large company
Pre Approval Tool Redesign
For Desktop and Mobile
Borrowers need to be self sufficient when creating pre approvals instead of the unnecessary back and forth with the mortgage consultant.
Through many usability tests we came up with a functional design where users felt confident and knowledgable calculating their approvals.
Collaborated with the engineer CEO and graphic designers to conduct user research, prototyping and usability testing.
Case Study #1
Keystone Website Redesign
Research, Sketching, Wireframes, Prototyping, Usability Testing, and Iterations, hand off to Engineers.
Homebuyers want a break down of closing costs and knowledge about what they are about to endure so they can mentally prepare themselves for the steps in order to reach their home buying goal with as little stress as possible.
Loan officers want to be competitive and honest while educating and building trust.
Guided by the competitive marketplace best practices and insights from open ended interviews with home loan borrowers, a new user focused empathetic website that speaks to borrowers making them less anxious along their home buying journey.
Case Study #3
Loan Tracker Tool- Mobile
Users want to view the status of their loans on their phones
B2B Employee Intranet Site
Built with Wordpress Plugins and restraints. The information architecture was discovered by card-sorting with users, the employees at Keystone!